Do you ever do the thing where you put off something because it seems administrative and merely time consuming, and thus can wait until a few seconds before the deadline, but turns out to require some thought and knowledge? Hopefully I’m the only one. When I was registering a business name for the first time,… Continue reading Sanne, Wout, Toon, and Me
Archive
The Literal Customer Journey
I just started reading Shoshana Zuboff’s The Age of Surveillance Capitalism, and today I just happened to open Instapaper to the last thing I was reading from the web, 12 Million Phones, One Dataset. Both long overdue; Zuboff’s book has been sitting on the shelf for nearly a year because honestly, a 700 page hardcover… Continue reading The Literal Customer Journey